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Get your TV connected, and fix it if it will not.

Set up your TV

  1. Switch the TV on, and connect your iPhone or iPad to the same Wi-Fi network as the TV.
  2. Open Hey Telly and tap Find TVs. When iOS asks for Local Network access, choose Allow.
  3. Choose your TV from the list. A prompt appears on the TV. Using the TV's own remote, select Accept. You only need to do this once for each TV.
  4. Press a button on the remote screen. If the TV responds, you are set.

Hey Telly works with LG TVs and projectors that run webOS, CineBeam projectors included, and with Samsung Smart TVs. It needs an iPhone or iPad running iOS 26 or later.

Switch the TV on from your phone

A TV in standby can be woken over Wi-Fi, but only if it is set to allow it.

  • LG: open the TV's settings and turn on TV On With Mobile (also called Turn on via Wi-Fi). It is usually under General, then Devices.
  • Samsung: open the TV's settings and turn on Power On with Mobile. It is usually under General, then Network, then Expert Settings.

Menu names change between models and years, so use the TV's settings search if you cannot find it. The TV needs to be in standby, not switched off at the wall, and it needs to be on the same network as your phone.

If something is not working

The TV is not found

  • Check the TV is switched on, not in standby, and that your phone and the TV are on the same Wi-Fi network. A guest network or a second router can put them on different networks.
  • In the iOS Settings app, go to Privacy and Security, then Local Network, and make sure Hey Telly is switched on.
  • Turn off any VPN on your phone, and check your router does not have client isolation switched on.
  • If it is still not found, add the TV by its address. You can find the address in the TV's network settings.

No prompt appears on the TV

Give it a few seconds, then try again. The prompt appears on the TV's screen, and you answer it with the TV's own remote. If you dismissed it, choose your TV again in Hey Telly to try again.

Power on does not work

Check that TV On With Mobile (Samsung: Power On with Mobile) is turned on in the TV's settings, that the TV is in standby and not switched off at the wall, and that it is on the same network as your phone.

Picture mode will not change

Some newer TV software refuses picture mode changes from outside apps. The rest of the remote still works, and you can change picture mode with the TV's own remote.

Play and pause shows the wrong state

Hey Telly shows Pause while the TV reports media playing and Play while it is paused. Some apps and older TV software do not report this, so the button swaps between the two each time you press it.

The lock screen remote or Control Centre controls are missing

The lock screen remote and the TV Button control come with Telly Plus. Check that Live Activities are allowed for Hey Telly in the iOS Settings app, and that the lock screen controls option is on in Hey Telly's own settings. Add the TV Power and TV Button controls from Control Centre's edit screen.

Siri does not know my TV's apps or buttons

Siri learns them after you have connected a TV and opened the app. Open Hey Telly once with the TV on, then try again. Running your own buttons with Siri needs Telly Plus. You can also build the same requests in the Shortcuts app.

I want to remove a TV

Remove it from the TV list in Hey Telly. That also deletes the TV's pairing key from your iPhone or iPad.

Plans and refunds

Hey Telly is free to download, and the whole remote stays free. Telly Plus is an optional subscription that adds quick buttons, the lock screen and Dynamic Island remote, Siri running your buttons, and Apple Home scenes. It starts with a 7-day free trial for new subscribers.

To see the plans and subscribe, open Hey Telly's settings and tap See Plans. On another iPhone or iPad signed in to the same Apple Account, tap Restore Purchases in the same place.

To cancel, tap Manage Subscription in Hey Telly's settings, or open the Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge.

Apple handles payments and refunds. To ask for a refund, go to reportaproblem.apple.com and sign in with your Apple Account.

Contact us

Email hello@heytelly.app.

To help us work out what is wrong, tell us your TV's brand and model, the TV's software version, your iPhone or iPad model and its iOS version, and what happens when you try.